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FAQ

How to sign up for paymennt.com?

How to sign up for paymennt.com?​

Getting started with Paymennt is quick and easy!

1-Download the paymennt app​

2-Sign up in minutes​

Open the Paymennt app and follow the on-screen instructions to create your account. Be sure to have your required documents ready to ensure a smooth and efficient registration process.

What information is required to sign up?

What information is required to sign up?​

During the onboarding process, we will also ask for information that includes your company’s online presence, such as your Instagram handle and website, as well as your business details, including name and business address. We will also request general details about your business, including an estimate of your monthly revenue.

What to expect during the sign-up process?

What to expect during the sign-up process?​

  1. Set up your account:
    • Verify Your Phone Number — Receive and input a verification code
    • Create a Secure PIN — Set up a PIN code for security
    • Enable Biometric Login — For added convenience, set up fingerprint or facial recognition
    • Agree to Terms — Review and accept our Plans and Pricing, Terms and Conditions, and Privacy Notice
    • Choose Your Referral Source — If applicable, indicate how you heard about us
    • Submit Personal Information — Enter accurate personal details and upload a clear image of your Emirates ID
    • Complete Identity Verification — Take a selfie to confirm your identity
  2. Provide business information:
    • Upload Your Trade License — Ensure all related information is accurate
    • Confirm Shareholders Details — Provide and verify details of all shareholders
    • Enter Business Information — Include business details and a link to your online profile
    • Add Bank Details — Input your banking information for transactions
  3. Post-sign-up account setup:
    • Set Up Your Business Profile — Add your business name, logo, and contact details
    • Choose a Plan — Select the plan that best suits your needs from our available options
Which documents are required to sign up?

Which documents are required to sign up?​

To get started, you'll need to have a registered business and the below documents

  • Valid UAE Trade License
  • Applicant’s Emirates ID
  • Bank account details (IBAN)
  • Bank account proof (e.g. Bank statement within 6 months)
  • Shareholders’ passport and Emirates ID
  • Power of Attorney (For applicant registering on behalf of the business owner)
  • Memorandum of Association, MoA (For company with 2 or more shareholders)
Can I sign up for multiple accounts?

Can I sign up for multiple accounts?​

Yes, you can! Please contact your account manager or our customer service team if you are an existing merchant who would like to set up another account on Paymennt.

How long does it take to open an account?

How long does it take to open an account?​

Once we receive all the required documents, we’ll typically approve and activate your account within 1-2 business days. To help us speed things along, please double-check your documents before sending them. If anything is missing or outdated, it might take up to 5 business days to complete the process.

Do I need to sign a physical contract?

Do I need to sign a physical contract?​

No physical contact is required if you register via the Paymennt.com mobile app. During registration, you'll digitally agree to our Plans and Pricing, Terms and Conditions, and Privacy Notice. It's all done seamlessly within the app!

Can I sign up with a personal bank account?

Can I sign up with a personal bank account?​

For businesses with 100% ownership, you're welcome to sign up using your personal bank account. However, if your business has multiple owners or stakeholders, you'll need to use a business bank account for sign-up.

Is there any restriction on business types?

Is there any restriction on business types?​

Yes, some industries may be prohibited or restricted from working with Paymennt.com due to factors such as local and international laws, risk level, or requirements of payment partners

See the List of Restricted Businesses.

What is KYC?

What is KYC?​

Know Your Customer (KYC) refers to the process of a financial service provider, such as a bank or a payment service provider like us in identification and verification of customers before initiating any business transactions.This is a key component of Anti-Money Laundering (AML) regulations, which are designed to combat financial crimes. KYC helps us understand our merchant customers and their financial behaviors to mitigate risks associated with fraud and illegal activities.

You can find more information on the KYC page.

What does "Card on File" mean?

What does "Card on File" mean?​

"Card on File" refers to the practice of securely storing a customer’s credit or debit card information for future transactions. This allows for quicker and easier payments without the need to re-enter card details each time.

Is providing a card-on-file mandatory?

Is providing a card-on-file mandatory?​

Yes, providing a Card-on-file is mandatory to ensure you have sufficient funds to use our service and to prevent account freezing. Fees will only be deducted from your payment card if the account balance is insufficient to cover the plan fee and payment device subscription fee.