Funds and Payments
Our mobile app's dashboard offers a convenient overview of your sales and account balance, providing quick access to vital statistics.
For detailed finance information, simply navigate to:
"My Account -> Finance ->" and select the type of finance details you require.
Before You Start
You need to have an “Owner” or “Company” user account to view and manage all finance-related settings (Except Dispute management).
- Account Balance: Review your account balance breakdown, including processing amount, payout amount, and on-hold balance. Access your transaction history for further details.
- Monthly Statement: Easily access and view all available monthly statements for your account.
- Payouts: View your payout history and manage your payout setting, including payout bank account and payout frequency.
- Settlement: View the settlement history and monthly statement of your Paymennt account.
- Disputes: Access and review all dispute records.
- Payment methods: Control the payment methods available for your customers to use.
- Tax settings: Manage tax settings for your products.
- Card-on-file: Manage your “Card-on-file” for paying your plans or subscription.
- Refund: Understand how refund can be processed in Paymennt.
FAQ
Payout and Settlement
- How can I get my payout?
- Are payouts processed on weekends or holidays?
- Is there a minimum payout threshold?
- How long is the settlement period?
- Why is there a delay in settlement?
- Does paymennt offer auto payout?
- Can I pause auto payout?
Hold Period
- What is a hold period?
- Why are funds held during a hold period?
- How long does a hold period typically last?
- Can I request an early release of held funds?
- What should I do if I disagree with a transaction during the hold period?
Disputes
- What documentation may be required to resolve a dispute?
- Are funds automatically released after the hold period expires?
- How can I prevent disputes and minimize hold periods?