Settlement
Transactions on Paymennt.com are typically settled within 1-5 working days, depending on the selected plan. Extended "Hold Periods" may occur in certain cases, dictated by transaction compliance risks. Paymennt.com may also utilize Reserved Amount like Rolling Reserve and Fixed Reserve, tailored to merchant categories and risk levels, guaranteeing funds availability for addressing potential liabilities or contingencies.
Once the fund is settled, the fund will go to your available balance and you can get your fund through payouts.
Hold Periods
A "hold period" refers to the time during which funds are temporarily held before they are made available to the recipient. This period can be part of the company's risk management or compliance procedures and might be used to:
- Verify Transactions: Ensure the legitimacy of the transaction and prevent fraud.
- Manage Chargebacks: Allow time to address any disputes or chargeback requests from customers.
- Ensure Compliance: Adhere to regulations and anti-money laundering practices.
In Paymennt, we might place a hold on the funds for a few days to confirm that everything is in order before transferring the money to the merchant's account. The length of the hold period can vary depending on factors like transaction size and risk assessment of the transaction.
View settlement history
You can check your account balance by navigating to the "Account Balance" page using the side menu "Finance (Under "My Plan") -> Account Balance (Under "Your money")". On the "Account Balance" page, you can view all the settled and unsettled transactions.
The available balance on the landing page only counts the settled transactions.
View Monthly statement
You can also check your monthly statements by navigating to the "Monthly Statement" page using the side menu "Finance (Under "My Plan") -> Monthly statements (Under "Your money")".