Handling Refunds
A refund is the process of returning funds back to the customer. You have the option to make a full or partial refund.
Payments made through Paymennt.com can be refunded under two conditions:
- Payment was made less than 90 days before the refund was initiated
- You have an available balance in your account
Refund To Original Payment Method
To avoid chargebacks, refunds must be made to the original payment method. If a refund is issued else how, the business would still be subject to the risk of chargebacks.
Refund Processing Time
Refunds are processed and sent to the card network immediately but it may take anywhere between 1 and 5 working days for the refund to reflect on the card.
Initiating a payment refund
To initiate a refund, follow the steps shown below:
- On the mobile app's dashboard page, go to the “Orders” tab and select the payment record you wish to refund
- Scroll down and tap “Refund”
- Toggle “Full refund” for a full payment refund or toggle to “Partial refund” and specify the refund amount
- Tap “Next” and provide the reason for the refund (e.g. The item is out of stock)
- Tap “Done” to initiate the refund